Shipping policy

Shipping Information for 5WALICE

At 5WALICE, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times:
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times: 10-20 days

Please note that during busy times and holidays, carriers may experience delays in transit and updates, which are beyond our control. For international shipments, customs inspections may cause unexpected delays, potentially increasing the overall delivery time.

Order Changes and Shipping Details:
It is your responsibility to ensure that your shipping information is accurate and complete at checkout. Incomplete or incorrect details may result in delays or order cancellations. For address issues flagged by our system, our customer support team will email you within 3 business days to verify your information. If no response is received, we reserve the right to cancel your order.

If you notice any errors after placing your order, please contact us at support@5walice.com within 24 hours. We will do our best to accommodate changes, but we cannot guarantee modifications after this window.

Delayed Delivery:
We strive to ship orders promptly; however, delays can occur due to circumstances beyond our control, such as weather conditions, transportation disruptions, or customs checks. We will communicate as soon as possible if any issue arises that may affect delivery times.

Please understand that 5WALICE is not responsible for delays caused by external factors. We will do our best to keep you updated and assist with any issues.

Lost or Stolen Packages:
While we understand how frustrating this can be, once the package is handed over to our courier, it’s out of our control. If your package is lost or stolen, please contact us at support@5walice.com. We recommend also filing a claim directly with the courier, who may require additional information. We will assist by following up where possible.

Please note that 5WALICE is not liable for lost or stolen packages during transit. If a package cannot be located or delivered, we may offer a replacement depending on the situation.

Shipping Policy Changes:
5WALICE reserves the right to update this Shipping Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed. Continuing to use our services implies acceptance of any updates.

If you have questions about this policy, feel free to contact us at support@5walice.com